Shipping & Delivery Policy

1. Overview

This Shipping & Delivery Policy explains how and when your orders from Embio Diagnostics are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms described below.

We strive to ensure fast, reliable, and transparent delivery of all products to our customers.

2. Shipping Regions

We currently ship to:

• All EU member states
• United Kingdom
• Other international destinations on request (contact us before placing an order)

If your country is not listed during checkout, please contact us at contact@airbeld.com and we will do our best to arrange shipping.

3. Order Processing Time

• Orders are processed Monday to Friday, excluding public holidays.
• Processing usually takes 1–3 business days after payment confirmation.
• You will receive an email confirmation once your order has been shipped, including tracking details (if applicable).

4. Shipping Methods & Delivery Times

We use trusted international and local courier partners (e.g. DHL, FedEx, ACS, UPS or Cyprus Post).

Estimated delivery times:

Please note: These are average estimates. Delivery times may vary depending on customs clearance, weather conditions, or courier service availability.

5. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Delivery address (destination country), and
• Weight or dimensions of your order.

From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

6. Order Tracking

Once your order is shipped, you will receive an email containing:

• Courier name
• Tracking number
• Link to track your parcel online

You can use this link at any time to monitor your shipment's progress.

7. Customs, Duties & Taxes (International Orders)

For deliveries outside the EU:

• Customs duties, import taxes, or local VAT may apply depending on your country's regulations.
• These charges are the buyer's responsibility and are not included in our product prices or shipping costs.
• Please check with your local customs office for details before placing your order.

For EU customers, prices include VAT where applicable, and no additional customs duties are charged for intra-EU deliveries.

8. Delivery Issues

If your parcel:

• Has not arrived within the estimated timeframe,
• Appears damaged upon delivery, or
• Contains missing items,

please contact us immediately at contact@airbeld.com.

Important:
You must report any visible damage or missing items within 48 hours of delivery to be eligible for compensation.

9. Incorrect Shipping Information

Please double-check your delivery address during checkout.

We cannot be responsible for delays or losses caused by:

• Incorrect or incomplete address information, or
• Failure to collect parcels from local depots after delivery attempts.

If an order is returned to us due to an incorrect address or failed delivery, you may be asked to cover re-shipping costs.

10. Risk of Loss & Transfer of Ownership

• Ownership of the products transfers to you once payment is received in full.
• The risk of loss or damage passes to you upon delivery to your specified address.

If a product is lost or damaged in transit, we will liaise with the courier to resolve the matter according to our Warranty and Refund policies.

11. Pre-Orders or Backorders

• If an item is out of stock or available for pre-order, estimated dispatch dates will be indicated on the product page or communicated by email.
• You can cancel a pre-order at any time before shipment for a full refund.

12. Split Deliveries

• If your order includes multiple items, we may ship them separately for efficiency.
• You will be notified if your order is shipped in more than one parcel.

13. Delays Beyond Our Control

We are not responsible for delivery delays caused by events beyond our control, such as:

• Customs clearance delays
• Strikes, natural disasters, or pandemics
• Force majeure events

However, we will always do our best to minimize disruption and keep you informed.

14. Contact Information

For any shipping-related questions, please contact:

• SK Embio Diagnostics Ltd
• 8B Athalassas, 2018, Nicosia, Cyprus
• Email: contact@airbeld.com